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This morning Dominic left me a message at 7:50am .. I called him back in the afternoon and he said he would have an installer in my area at 5pm. I told him I would not be home until 5:30 and he said the installer/repair person would be there waiting for me..

Dominic called me at about 5:25 (i was already home), and was a bit surprised when I told him that the installer had not yet arrived.. The installer showed up a few minutes later at 5:29p (Still early!).. as expected the repair only took a few minutes and then he checked all the other moldings and carpet transitions while we was here.. He was on his way home within 15 minutes.

So, the problem is resolved, and overall Carpet Wagon did a pretty good job at getting the squeeky wheel greased. Looking back, had i known i would be stood-up and loose two afternoons i would have never bothered for such a small, minor repair - but the point remains: Carpet Wagon still failed to arrive on two separate occasions, resulting in the complete waste of two afternoons (and missed work) - for this there is no excuse, but as I stated, they (Dominic) followed thru and did get the problem taken care of, and for that I thank them.

Will i ever go back to Carpet Wagon again? Probably not..